Shipping Policy

Last Updated: [15/09/2026]

Thank you for shopping with [Shopzen]. We are committed to providing a smooth and reliable shipping experience for every order.

Order Processing

• Orders are processed within 1–4 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email/message with your tracking information, when available.

Shipping Times

Estimated delivery times are:

• Domestic Orders: 3–7 business days
• International Orders: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, public holidays, customs clearance, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery location and the items in your order.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly mentioned on our website.

Tracking Your Order

Once your order has been shipped, you may receive a tracking number via email or SMS. You can use this tracking number to follow your shipment's progress.

Please allow up to 24–48 hours for tracking information to become available after receiving your shipping confirmation.

Incorrect or Incomplete Address

Please make sure your shipping information is accurate before completing your purchase.

If an incorrect or incomplete address is provided and the order has already been shipped, additional shipping charges may apply for reshipment.

Delayed or Lost Packages

While we work with reliable shipping partners, unexpected delays can occasionally occur.

If your package appears to be significantly delayed or is marked as delivered but you have not received it, please contact us at [Customer Support Email] and provide your order number. We will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged package and product. We will review the issue and assist you according to our return/refund policy.

International Orders

International customers are responsible for any customs duties, taxes, or other fees that may be charged by their country's customs authorities, unless otherwise stated at checkout.

Customs clearance may also cause additional delivery delays.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: [smartchoicepk97@gmail.com]
Business Hours: [24/7]
Store: [Shopzen]

We appreciate your business and thank you for choosing [Store Name].